Text messaging program & opt-in policy

Effective September 1, 2026 · updated September 24, 2026 · Mathen Solutions LLC

Mathen Solutions LLC ("MATHEN") operates websites, appointment booking, and phone-answering systems for local service businesses. Through this platform, text messages are sent on behalf of the business a customer books with.

What messages are sent

Texts are sent from (833) 385-8553 on behalf of the business you booked with.

Booking confirmation: one text when a customer books and agrees to texts, by checking the box on the booking form or saying yes on the phone.
Day-before reminder: one text the day before the appointment.
Review request: one text after a completed appointment, asking how it went, with a link to leave a review.
Replies: if a customer texts back, the business gets the message, and the customer gets at most one automatic reply a day saying it was passed on. HELP and STOP get an automatic answer.
Owner alerts: texts to the business owner about new bookings, calls and customer messages, sent with the owner's written consent at onboarding.

Every message names the business it is sent for. We send no marketing and no promotional campaigns.

How customers opt in

Customers opt in one of two ways:

Web: by entering their mobile number and actively checking an SMS-consent checkbox on the business's booking form. The checkbox is never pre-selected, and consent is never a condition of booking.
Phone: by saying yes when the business's answering line asks, while booking: "Can [Business name] text you about this booking? You'd get a confirmation, a reminder the day before, and one review request after your visit. Message and data rates may apply, and you can reply STOP anytime to stop them, or HELP for help. Is that okay?" The consent language and timestamp are recorded with the booking.

Business owners consent to booking-notification texts during service onboarding, in writing.

The opt-in form, exactly as customers see it

Specimen: the consent step on every booking form this platform serves. Shown here for reference; this demonstration form does not submit.

Mobile number

Optional: your booking goes through either way.

Request appointment

The checkbox is unchecked by default and must be actively selected. The business's name replaces the bracketed placeholder on each live form.

Message frequency

Message frequency varies. A typical booking gets three texts: a confirmation, a reminder the day before, and one review request after the visit.

Rates, help, and stopping

Message and data rates may apply depending on your mobile plan. Reply HELP for help at any time. Reply STOP to opt out; after you send STOP, one final message may confirm you have been unsubscribed, and nothing further is sent.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Consent records (the exact language agreed to, and when) are stored with each booking.

Policies

Contact

Mathen Solutions LLC · mason@mathen.solutions · (715) 853-0008